Current Job Vacancies at Nicole Sinclair

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Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm based in Lagos Nigeria. We are positioned to help nurture businesses and their resources to ensure maximized vision. Our expertise lies in, Human Resource Strategic Partnering, Talent Recruitment, HR Process Management and Training.

Our client is currently recruiting suitably qualified candidates for immediate employment into the position below:

Job Title: Head of Training & Development

Location:
Lagos



Job Description

  • The main purpose of the role is to devise our organizational training strategy, oversee its implementation and assess its outcomes within business and Agent locations. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.
  • This role will be responsible for on-going improvement of employee’s skills enabling them to fulfil their potential within the organisation.

Responsibilities

  • Manage the training Budget and oversee all activities with the Training department
  • Develop Training & Development Strategy based on Business needs and Business strategic direction
  • Identifying and assess future and current training needs working closely with business managers
  • Develop overall or individualized training and development plans across the business including:
  • Super Agents – On-boarding, Product/Technical & Business Training
  • Agents – On-boarding, Product/Technical & Business Training
  • Employees – Product/Technical and Business Training, Capability building and Career development
  • Develop lasting leadership development programs and enable high-quality orientation and onboarding experiences across the business including to: Super Agents, Agents and Employees
  • Develop, monitor and evaluate training programs and their effectiveness, success, ROI periodically and report on them including the creation of content, e-learning, collateral and other training materials that will impact behavior-changing training
  • Work with and support other line managers solve specific training problems/skills gaps in their respective teams
  • Demonstrate proficiency in products & services, systems, processes and handling customer queries and pass on the same knowledge to the staff to enhance performance and service delivery

Competency/Skill/Requirements

Academic Qualifications:

  • B.Sc degree in Education, Human Resources or relevant field
  • At least 5 years’ experience in same or similar role with a minimum of 3 years facilitation
  • Specialised qualification/experience in training e.g. PTC, TOT, CIPD
  • Knowledge and experience in techniques/ philosophies of adult education/learning

Work Experience & Skills

Essential:

  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Strong computer skills including proficiency in word, excel and power point
  • Ability to operate related computer software and business-related equipment/training aids
  • Professionalism in attitude and presentation
  • Self-motivated with strong organizational and time management skills

Desirable:

  • Public Speaking Experience
  • telecoms, fMCG expecience ill be an advanage

Interested and qualified candidates should:Click here to apply

Job Title: Customer Service Manager

Location:
Lagos



Job Description

  • The customer service manager is responsible to lead, motivate and supervise our Team of dedicated Customer Care Associates to ensure provision of superior customer service/support which enables customer satisfaction and fosters positive relationships with our clients and cusomers .
  • He/She will schedule agents, resolve emergency issues, provide training for new employees, and will handle service issues beyond agent capability to ensure superior customer experience.

Responsibilities & Duties

  • Use technical knowledge of organization’s products or services to Champion the provision of superior customer service/support
  • Lead and supervise a team of customer service staff ensuring each staff delivers superior standard of customer service
  • Ensure timely resolutions of All customer problems including complex customers’ problems which may be passed on by customer service assistants
  • Update and maintain accurate data on performance of the Unit and continuously improve customer service procedures, policies and standards for your unit
  • Always keep abreast of developments in customer service.
  • Always ensure optimum planning and scheduling to enable appropriate customer service support provision
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results and implementing changes.
  • Address and resolve team and customer conflicts and maintain a professional workspace and workflow
  • Set and maintain customer service procedures and policies towards continuous improvement of service
  • Generate sales from training agents to up-sell and cross-sell and continuous evaluate performance
  • Maintaining accurate records and monitor expenses
  • Team welfare

Competency/Skill/Requirements

Essential:

  • Minimum of 8 years’ experience in Customer Service
  • 5-year supervisory experience in Customer service
  • B.Sc in Business Admin or related/relevant field
  • Professional qualifications in Customer Service/experience

Desirable:

  • Professional qualifications in Customer Service/experience
  • Telecoms or fMCG experience

Work Experience And Skills

  • Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence
  • Ability to translate your skills to others through mentoring and training

Desirable:

  • Public Speaking Experience

Personal qualities & behavioural Traits

Essential:

  • Attention to details
  • Excellent communication both written and oral
  • Strong interpersonal and team leadership skills
  • Team Player/Collaborative skills
  • Strong Leadership & Analytical skills
  • Ability to handle multiple priorities and complete tasks/projects according to plan

Interested and qualified candidates should:Click here to apply

Job Title: Human Resource Manager

Location:
Lagos



Job Description

  • To support the development of a superior workforce by overseeing the daily HR operations and enabling provision of superior HR services including performance management, employee relations and HR policies, programs, and practices while ensuring statutory compliance

Responsibilities

  • Development, implementation and maintain all HR policy, processes and procedures
  • Update and maintain Company/Departmental Organizational Charts
  • Develops and update job requirements and job descriptions for all positions
  • Effective management of HR services including leave management, attendance, medical insurance scheme, overtime, employee assistance etc
  • Management of HR compliance and statutory remittances
  • Support the management of employee benefits programs
  • Supervision of office administration function;
  • Keeps records of benefits plans participation such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting.
  • Maintain HRIS database including data entry, audit, and report generation;
  • Support key HR initiatives including Onboarding, Wellness and Employee Engagement;
  • Provides HR Operations guidance and provide requested/necessary data in a timely manner
  • Supports recruiting, selection, exit process and employment contract administration
  • Assist with vendor invoice processing and reconciliation and contract/agreements.
  • Creates regular quantitative and qualitative reports regarding human capital metrics
  • Contributes to team effort by accomplishing related results as needed

Competency/Skill/Requirements

Academic Qualifications:

  • Essential – B.Sc./HND Degree in any Humanities discipline
  • Desirable – Professional HR qualification

Work Experience and Skills

Essential:

  • Minimum of 5 years’ experience in HR administration/ operations
  • Experience in general workforce planning & Management

Desirable:

  • Experience with recruitment and selection
  • Experience developing a competency-based performance appraisal system;

Interested and qualified candidates should:Click here to apply

Job Title: Head of Legal & Compliance

Location
: Lagos

Job Description

  • Overall responsibility for Legal, Regulatory and Compliance.
  • Drafting, Reviewing & Updating of contracts, Licenses & Legislation, Terms & Conditions.
  • Handling cases against betking.

Responsibilities

  • Oversee all aspects relating to the Legal, Regulatory and Compliance of the Company;
  • Manage the Company’s regulatory and associated legal strategy in relation to the Regulatory environment
  • Implement all of key legal processes that relate to legal drafting, negotiations, and commercial settlement agreements.
  • Work with leadership and key stakeholders across the business to ensure legal compliance
  • Manage both proactively and actively all legal risk within the business
  • Liaise with regulatory bodies (including Competition and Advertising authorities)
  • Work and communicate closely with all stakeholders to advance these strategies, including government Agencies
  • Build and maintain relations with regulators and external partners
  • Responsible for liaisons with relevant Government departments on issues affecting the company and positioning the Company positively
  • Oversee the compliance function i.e. ensuring compliance with licenses, regulations and legislations including the co-ordination of responses to information requests and regulator enquiries and maintenance of regulatory reports, logs and databases
  • Control, manage and direct the activities of the commercial legal function;
  • Provide professional and strategic advice on all Commercial legal advice
  • Responsible for drafting, updating and reviews of contracts, terms and conditions of Employment etc

Academic Qualifications

  • A least a Law Degree from a reputable institution and called to Bar.

Essential:

  • Min 10 years legal and regulatory/compliance Experience
  • Must have a Commercial Legal Background
  • Must be able to effectively manage formal & Informal discussion
  • Must have proven record of trustworthy and have integrity
  • Must be able to work in an environment that may not be streamlined and clearly defined
  • Must be able to quickly grasp, understand and apply mind to the technical aspect of the business
  • Proven record of enabling & maintaining relations with stakeholders e.g. regulators etc.

Desirable:

Competency/Skill/Requirements

Personal Qualities & Behavioural Traits:

  • Demonstrable track-record producing effective and high-quality legal advice within a business
  • Should have good communication skills in drafting high-value legal documentation, which must be clear, unambiguous, concise, and conclusive, leaving no room for misinterpretation or manipulation.
  • Should be result-driven and service-driven individual, with good problem-solving skills, be highly adaptable and flexible
  • Must work comfortably in a fast-paced and dynamic environment, have an ability to handle multiple simultaneous tasks and meet tight deadlines,
  • Be proactive and self-motivated, have a keen eye for detail, and have an ability to remain calm and composed during times of uncertainty and stress.
  • Must also be a likable and relatable individual who is capable of building strong and long-lasting bonds with others.
  • Must be able to inspire trust and confidence in others who will then trust in his insights and judgments and readily follow in his directives.

Interested and qualified candidates should: Click here to apply

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